Starshipit x Hello Molly
Hello Molly: Processing 15% more orders per day with Starshipit. Started by Ena Hadziselimovic and her business partner when they were at university, Hello Molly has fast become one of Australia’s largest woman’s online retailer.
Vogue Australia has featured the brand as part of their ‘online shopping night cheat sheet’, and it’s been worn by several models including Emily Ratajkowski, Jenna Dewan and Jasmine Tookes.
To provide exceptional customer service, one of the core values of the company is centred around its delivery promise. Hello Molly state on their website that all orders placed by 2.00pm will be shipped out that day. This delivery promise can only be achieved with the efficiency of Starshipit, which enables the team to get all online orders packed by 2.00pm and ready for pickup.
Before Starshipit, Hello Molly was manually producing shipping labels, a time-consuming process which became more challenging as the business grew. With an ever-increasing pile of orders to get through, the team needed a solution that would enable them to automate the process while also allowing them to continue using DHL Express and Australia Post as their preferred carriers.
Thanks to the speed and efficiency of Starshipit, the Hello Molly team can now process orders received up until 3.00pm, meaning they can get through at least 15% more orders per day.
“Starshipit is a great, easy-to-use tool that has resolved some of the biggest headaches we experienced in order fulfilment as our company rapidly grew. Thanks to Starshipit, we can process and ship orders at a rate that keeps our customer satisfaction levels high and manpower costs low!” – Ena Eaton, Operations Manager – Hello Molly
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