The CSV file will be downloaded from your server and the shipment information will be written back to your server after printing.

1. Set-up your CSV file template in StarShipIT

The first step is to set-up your CSV template in StarShipIT. We recommend to test your CSV file template by doing a manual import first and then start using the FTP server.

All the information on how to setup your CSV template can be found here.

2. Set-up your FTP server in StarShipIT

You then need to enter the connection information about your FTP server:

  • Go to Settings>Integration>add New>CSV FTP
  • Enter the address of your server and port
  • Enter the FTP User Credentials
  • Click Test Connection
  • Click Save

Note: StarShipIT will automatically create 3 folders: IN, OUT, HISTORY. The folder can be created independently, however, you have to the respect the case.


3. Import your orders and get the tracking information.

Once your server is added to StarShipIT you will have 3 folders:

  • IN contains the CSV files that need to be imported. Once the file has been imported in StarShipIT, it will be moved to HISTORY.
  • HISTORY contains all the CSV files that have been imported into StarShipIT.
  • OUT contains the tracking information of the printed orders: Tracking Number, Order Number, Customer name, Courier company, Tracking URL. One file will be created per order.

If you need any help, get in touch with our support team.

If you’re not using StarShipIT yet, and are keen to get started, sign up for a FREE 30 day trial and our team will get you set up and shipping straight away!