Text notifications, branded tracking page, return-label generator + more
We have improved our customer communication functionality including editable text alerts, greater email options (now you can choose from five stages of the delivery process to communicate status!), return label generator and the introduction of branded tracking pages!
Your Branding + Your Voice
Own your customers’ send-to-end experience!
1. Text notifications
You can stay in touch with your customer every step of the delivery process with StarShipIT’s text notifications*. You can opt in to send texts at any or all of the 5 key stages of the delivery process including Printed, Dispatched, In-transit, Out for Delivery, Delivered. Using our text editor you can customize the content of texts. All text messages will be charged at 15c ($AU) (15c ($NZ) for NZ companies). *where possible and not available with all carriers. For a full list of couriers that support this feature, contact firstname.lastname@example.org
2. Greater Event notifications
Wow your customers with great customer service after shipping by using our updated notifications engine. It is now easier than ever to keep your customers updated on the progress of their deliveries. We now have five events during the delivery run that you can choose to send emails to your customers about the status of their package including: Printed, Dispatched, In-transit, Out for Delivery, Delivered. At each of these events you can customize the content of your emails and text and each comes with its own customized template. You can use our email editor to add your own logos, branding and links. Your branding- your voice!
Further engage with your customers after shipping with your own Branded Tracking page. Add your own logo, words, links and images to your Branded Tracking page. Its all easy to create, update and manage the look and feel of your own page using our HTML editor. Your branded emails and texts will send links to your branded tracking bringing customers back to your store.
Make the returns process easy and intuitive for your customers by offering customers the ability to create their own return labels on your Branded Tracking Page. With our new Return-label Generator your customers will be able to download a return label directly from the Branded Tracking page once an order has been delivered. Return labels are supported for Australia Post Domestic, DHL Express, CourierPost and NZ Post.
Watch this video on how to get setup: